Here you will find common issues with the Cowboy Jack’s Rewards app.
My points are not appearing in my account.
- This issue may occur if your device does not have good cellular service or an alternative internet connection. Please check your connection and try again.
- If the issue is still occuring on your device please try logging into your account on an alternative device. If your points appear when logged in on a new device then your device may be the issue. You can restart your device or delete & then re-install the app and it may fix the problem. If none of these steps works to resolve the issue please contact us for support.